Remote Support: The Future of IT Services

Remote support offers unparalleled accessibility. Technicians can provide immediate assistance from anywhere, at any time, without the need for physical presence. This means faster response times and less downtime for your school. As the necessity to work from home continues from time to time for some people, remote support offers the ability to reach those not based in school.

Our remote support team has access to a broader range of expertise and resources. This means we can handle a wide array of issues more efficiently than a limited onsite team.

Remote support is environmentally friendly. By eliminating the need for travel, we reduce our carbon footprint, contributing to a greener planet.

Operating remotely significantly reduces costs associated with travel and onsite service fees. This allows us to offer competitive pricing while maintaining high-quality service.

With remote support, we can perform routine maintenance and address issues before they escalate, ensuring your systems run smoothly with minimal interruption.

While remote IT support can address a broad array of issues, there are limitations. For instance, physical hardware problems typically require onsite attention. We still (and always will) provide timely onsite support in these situations.

Remote support scales with your business. Whether you're a single school or Multi Academy Trust, our remote support adapts to your changing needs without the logistical challenges of onsite support.

We prioritize your security. Remote support allows us to implement and manage security measures proactively, safeguarding your data and infrastructure against threats.

The shift to remote support reflects our commitment to providing state-of-the-art IT services that are efficient, cost-effective, and responsive to the needs of modern business. We are excited to embark on this journey with you, ensuring your school’s success through our enhanced Service Level Agreement.